Product Support

Glee™

Current Version: 1.0.2
Last Release: April 15, 2010
I hear static while I record on my iPod touch
To fix this, turn the wifi off in the iPods general settings prior to making a recording.

What happened to all the songs I've purchased?
If you're using the same Apple iTunes account that you used to purchase the songs before, you will not be charged. Proceed to purchase the track and confirm buy. Apple will detect that you have purchased the songs before and will not charge you to download the track for free. Make sure you are using the same iTunes account that you used to purchase the songs before.

Why are my songs not showing up in the general globe view, but they do show up in the my performances area of the globe?
Patience grasshopper, they will show up at some point. Don't forget to share your songs with your friends on Facebook or Twitter, the more Gleeks you get, the more likely your songs will show up on the globe.

I can't download any of the Tracks.
If you get an error while downloading your tracks, you need to find better network connectivity and then you should try downloading again. Note it will take more time to download over an Edge network than either 3G or certainly WiFi.

My 2G iPhone crashes when I launch Glee
To use Glee with your 2G iPhone, make sure a headset (earphones + microphone) is plugged in before you launch the application. Also, unplugging the headset at any time while you are using Glee causes instability and can lead to crackling sound and unresponsiveness in the application.

Can I use "Glee" on my iPhone or iPod Touch?
Yes! We are happy to announce that Glee is available for iPhone, iPad and iPod Touch 2G and 3G. For devices without built in microphones, you will need to purchase a compatible headset with a built-in microphone. Unfortunately, Glee does not run on the iPod Touch 1G devices.

When I tap my fingers on the screen, I don't hear anything.
Please see "Magic Piano" below.

Magic Piano™

Current Version: 1.0
Last Release: April 1, 2010
When I tap the screen, why do my notes all sound out-of-tune?
"Magic Piano" lets you play classic piano pieces by just tapping the screen of your iPad. There are two different modes that you can use to either concentrate on just playing the correct rhythm of the piece or to challenge yourself more by having to tap the screen in the right place - if you miss the note, it sounds out of tune. To choose the mode you are using, go to the Settings menu and select "Game Mode" or "No Fail Mode".

How do I change the size or range of my pianos?
When you are in piano mode (spiral or circular), touch two fingers vertically on the right side of the iPad screen. If you slide the two fingers simultaneously up and down, the register of the piano will slide up or down (the note range will become higher or lower). To add or remove keys to the pianos, widen or tighten the space between your two fingers. It's that easy!

What's up with that crazy Cat video I keep hearing about?
Smule's crack marketing team would like to take credit for creating such a successful marketing video. Sadly, they cannot.

I don't know anything about music. Can I still use "Magic Piano"?
Of course! "Magic Piano" was designed to enable everyone to enjoy making music and to let everyone share their music with the world. In each mode, you can just tap the screen to play the piano. Either follow the notes as they drop down the screen, or make up your own patterns around the circular or spiral pianos.

Can I use "Magic Piano" on my iPhone or iPod Touch?
At this time, "Magic Piano" is available exclusively for the Apple iPad.

I'm singing as loud as I can, but I can't hear any effects on my voice. Is my "Magic Piano" broken?
No, your piano is working correctly. To use "Magic Piano", touch the surface of the iPad with your fingertips. Playing the spiral or circular keyboards will let you chose precisely the notes you wish to play. Playing in Free mode, wherever you touch on the screen generates a pleasing note. You can't miss!

I Am T-Pain™

Current Version: 1.4
Last Release: November 29, 2009
I hear static while I record on my iPod touch.
To fix this, turn the wifi off in the iPods general settings prior to making a recording.

I lost all purchased beats, how do I get them back without paying again?
So long as you are using the same iTunes account as when you originally purchased them, you can download them all again without being charged again.

Can't purchase a beat: error message "This is not a Test User account. Please create a new account in the Sandbox environment. [Environment: Sandbox]
NOTE: This sandbox error occurs on jailbroken devices and has to do with the jailbreak process, which alters the way apps are verified. There are a number of fixes so if the steps listed here do not work, try this a google search for the issue:

1. Uninstall the App in which you want to make the in-app purchase.
2. Open Cydia > Packages > uninstall AppSync 3.1 (or whatever AppSync version that you have installed)
3. Reboot your iPhone.
4. Re-install the App you deleted in step 1 (the App that you want to make in-app purchase)- this step may require deleting the app and downloading a new copy.
5. Log out of your iTunes account by going to Settings > Store > Sign out, then sign in again using the same method.
6. You should now be able to make in-app purchases (as long as you don’t have AppSync installed in Cydia)

Error message says that I must purchase app that this belongs to
Try logging out and back into your iTunes account on your device.

I can't purchase beats.
Check to make sure that the in-app purchasing restriction is not on, and make sure you have a strong consistent network connection.

Why are my songs not showing up in the general globe view, but they do show up in the my performances area of the globe?
Patience grasshopper, they will show up at some point.

Tracks recorded using songs from my iTunes Library can't be published or emailed.
While "I Am T-Pain" allows you to record yourself singing along with songs played from your iTunes Library, due to licensing and copyright issues, the application is not able to share those recordings over email or on the website.

Some tracks are no longer displayed in my "Beats" list of tracks.
Due to some licensing and publishing issues, the included tracks "Dreamgirl" and "Can't Believe It" have been temporarily disabled. We are working to resolve these issues and hope to be able to re-include these tracks as soon as possible.

After selecting "Choose from iTunes Library" in the "Beats" menu, the Library loads slowly.
Under some circumstances, the loading of the iTunes Library (your list of iTunes songs) can seem slow, especially if your iPhone/iPod has a large number of tracks loaded into iTunes. As with many iPhone apps, it can be helpful to reboot your phone after installing or upgrading "I Am T-Pain" or any new application.

"I Am T-Pain" isn't Auto-Tuning my voice.
For a more pronounced Auto-Tune effect, make sure the tuning is set to a Major or Minor scale, and not to the "Chromatic" scale. Additionally, if you are using the first generation iPhone, you will need to use your headphones with the integrated microphone. The first generation iPhones don't support full duplex audio and so this is the best work around. Note that while we recommend headphones with the integrated mic for the 3G and the 3Gs phones, it is not required for these models.

I can't download any of the Tracks.
If you get an error while downloading your tracks, you need to find better network connectivity and then you should try downloading again. Note it will take more time to download over an Edge network than either 3G or certainly WiFi.

"I'm Sprung" just plays silence; there's no music playing.
The first 20 seconds of "I'm Sprung" are an a'capella section, where you're singing by yourself. Don't worry, the background track kicks in when it should.

I'm not getting enough Love through the Facebook/MySpace widgets.
More practice may not be a bad idea. Or, find some new friends?

Leaf Trombone: World Stage™

Current Version: 1.5.1
Last Release: April 15, 2009
Leaf Trombone: World Stage sometimes acts sluggish under iPhone OS 3.0 .
Leaf Trombone audio performance is greatly enhanced with the iPhone OS 3.1 upgrade and as such Smule encourages Leaf Trombone users to upgrade their phone OS if they are experiencing audio issues.

Is Leaf Trombone: World Stage compatible with the iPhone 3.0 Beta version 5?
We've discovered an issue with iPhone 3.0 Beta 5 with menu navigation and are working on an update to Leaf Trombone: World Stage to address this.

ZEPHYR™

Current Version: 1.2.1
Last Release: January 20, 2009
Is Zephyr compatible with the iPhone 3.0 Beta version 5?
We've discovered an issue with iPhone 3.0 Beta 5 with audio playback and are working on an update to Zephyr to address this.

How do I compose a Zephyr message?
Touch to draw. Using finger you can draw or write a message. After creating (or taking a pause during the creation) message a send button appears on the bottom right side of the screen. To erase your message completely, just shake the phone.

Can my message be longer than just one screen?
Yes, your message can consist of multiple screens and its playing length can be up to approximately 3 minutes. To create a multi-part message:

• Draw your first screen
• At the end of your first screen, use a 2 finger gesture to erase the screen (pull the fingers apart).
• Draw your next screen(s) clearing the screen in this way for each subsequent screen.
• When your masterpiece is complete, press the send button and all screens will be sent together as one animation.

How do I erase a message?
There are two ways to erase:

• If you want to start an entirely new message, shake your iPhone and anything you have drawn thus far will disappear.
• Use a two finger gesture to erase just parts of your message so you can redraw them.

What happens when I tap the send button?
Tapping the send button sends your message around the globe. Once you've sent a message, other people who have Zephyr will be able to view it in locations all over the world. They will be able to show it love or respond to it as well.

How do I view messages that other people have sent?
Tap the antenna icon in the lower left hand part of the screen and then tap the globe icon (second from the bottom). This is the Globe view. In the globe view you can see what other people are creating as well as where their messages have been before they reach you.

What is the comet in the Globe View?
The bouncing comet shows where a message has traveled before it reaches you. Each bounce represents a place where it was viewed by someone else.

Why is the comet white sometimes and blue other times?
A white comet represents an original message, and a blue comet represents a message that was a reply to the last viewed message.

What do the buttons on Zephyr do?
To access the buttons on the Zephyr interface, press the green Radio button. This brings up a toolbar on the left side of the screen.
The four icons in the menu bar from the top down:

• info button
  - Shows how many times your messages have been received.
  - Contains the report issue button.
• settings button
  - Allows you to create tour Zephyr name
  - Allows you to pick a brush to use (snow, hearts, clover, or stars)
  - Has an option to view the original message prior to replying and show background lines, making drawing intricate designs easier.
• World view button
  - Shows you messages from Zephyr users around the world.
• Composition button
  - Takes you back to composition mode to create messages you can send around the world.

What do the Icons in the Globe View Do (in top down order)?
To access the buttons on the Zephyr interface, press the green Radio button. This brings up a toolbar on the left side of the screen.

• Heart button
  - Allows you to give love to a message, making it pop-up more often.
• Next message button
  - Skips the current message and sends you a new one.
• Reply button
  - Lets you create a response message to another user's Zephyr-gram. When in response mode you have the same capabilities as in regular composition mode, except now when you hit send the message will be tagged as a reply and shown after the original message in the globe view.
• Filter button
  - Allows you to pick between standard "World view", "Top messages" view, "My Loved" messages view, and "My Messages".
• Report Abuse button
  - Lets you flag inappropriate content so that it won't be passed on.

How do I change my Zephyr brush?
Go to the settings page (accessed through the menu bar which is displayed after tapping the antenna icon) and then tap the chooser wheel labeled “zephyr brush".

How do I know if any of my messages are being received?
In the info page (accessed through the menu bar which is displayed after tapping the antenna icon) you can see how many times your messages have been received, the number of times they have been loved, and the number of jumps made by your longest message chain.

OCARINA™

Current Version: 1.3.3
Last Release: March 21, 2009

Explore the Zeldarian mode. Play together or in groups!

Ocarina sometimes acts sluggish under iPhone OS 3.0 .
Ocarina audio performance is greatly enhanced with the iPhone OS 3.1 upgrade and as such Smule encourages Ocarina users to upgrade their phone OS if they are experiencing audio issues.

Is Ocarina compatible with the iPhone 3.0 Beta version 5?
We've discovered an issue with iPhone 3.0 Beta 5 with audio playback in the globe view and are working on an update to Ocarina to address this.

My headphones aren't detected when I connect them to Ocarina.
This issue seems to be with the most recent Apple iPhone 2.2 firmware update. We suggest upgrading your iPhone OS with the latest Apple release.

The headphone audio on my first-generation iPhone is not great.
This issue seems to be resolved with the most recent Apple iPhone 2.2 firmware update. We suggest upgrading your iPhone OS with the latest Apple release.

My holes are sticking.
It is a known issue with the Touch interface that Ocarina holes sometimes stick. In some isolated cases, holes can stick when playing the Ocarina. We have found that this is due to a grounding issue with the iPhone hardware itself and have reported the issue to Apple.

The quick workaround is to either connect your iPhone USB cable to the phone, or to keep one finger touching the metallic strip on the edge of your iPhone. Both methods prevent the grounding issue from causing detection errors on the iPhone touch screen. For more discussion about this issue, please visit this post in our Ocarina Q&A Forums here, here and in this Video clip.

Another successfull workaround is to vary your fingering slightly to avoid aligning your touching of holes (as the iPhone screen scans for touches on its surface, if the touch points are directly aligned, it can cause issues recognizing 3 and 4 finger touches. We will introduce a special hole configuration in an upcoming release, as an option, to make it easier for users to avoid this problem.

Sometimes, my finger-touches seem to not register or release early.

We have tested and found some potential anomalies in the touch interface related to OS or Hardware issues with grounding in the device itself. It is possible to workaround some of these false/missed touches by touching the silver edge around the screen with your skin, or by having the usb cable connected.

More specifically, code in our 1.0.2 release fixed two multi-touch bugs:

1. If the user manage to press two touches in one quadrant and then releases one, the hole will be released.
2. If the user presses to the left or the right of the radio button and then slides up, this touch will never get processed.

When I start the app, I get an error message that says "Unable to initialize audio"
Users of beta releases of iPhone OS 2.1 may experience audio initialization issues. Upgrading to the official release version of iPhone OS 2.2 may be required to alleviate these issues. (Forum Posting) We suggest upgrading your iPhone OS with the latest Apple release.

Sound quality on my first generation phone is not great and seems sometimes to be distorted.
Yes, we agree. The 3G hardware is much better for audio than the original iPhone. Audio sometimes distorted on first generation phones. We are working with Apple to address this. Our pending 1.0.2 release provides some improvements, as will Apple's next 2.2 firmware update.

Can I use an external microphone with Ocarina?
Yes you can. You can use many kinds of external microphones with Ocarina such as the kind of products you'll find here. Just make sure that the microphone has the correct adaptor for your device and you should be good to go. Rock on!

My globe view is blank
This will happen if you have no access to a network, either on your cellular network or WIFI. The globe view is real-time: we are pulling data off of our servers every time you access this. If we can't get to the data (with a network), then we will not play anything.

What do the heart and the other icon mean in the globe view?
The heart means you like a song. The skip button means you do not, but also will skip whatever is being played. The Smule Sonic Network will feature songs that are liked. And yes, we're busy developing enhancements so that your preferences can carry more weight for your own view.

Can I 'remember' a song I like on the globe view? Could I get a score?
Yes, we're working on this too.

Why can't I record my songs?
We're working on it! Stay tuned.

Can I 'remember' a song I like on the globe view? Could I get a score?
Yes, we're working on this too.

Duets? I'd like to play with others, either songs from the globe or just with friends.
Well, as our Stairway video demonstrated, quintets and duets, etc., are certainly possible. We're thinking about other ways to play together. Feel free to send us your own thoughts here, or participate in the ocarina.smule.com forum.

SONIC VOX™

Current Version: 1.1.1
Last Release: October 23, 2008

Tutorial: Modulate your voice with Sonic Vox.

Sonic Vox is optimized for the latest Apple 2.2 firmware upgrade. For best results, we highly suggest upgrading your iPhone OS with Apple's 2.2 release.

How do I use this product?
Here are a few ways to use Sonic Vox:

• Just talk into your phone, holding your phone to your ear as you would when using it as a phone.
• Sonic Vox is better with headphones.
• Sonic Vox is best if you plug your phone into external speakers and use the phone as you would a microphone.

Our tutorial video, for example, has the phone plugged directly into a video camera (speaker-out to mic-in) -- this is quite effective.

Note that Sonic Vox cannot change your voice on existing iPhone calls.

You can, however, integrate Sonic Vox with Skype:

• Connect your iPhone (speaker-out) to your MacBook (mic-in).
• Switch the System Preference to Line-In.
• Launch Sonic Vox.
• Launch Skype.
• Make that call.

Use your touch pad to dynamically adjust your voice. Swipe left makes your voice more dark, and swiping right makes your voice more silly. Swiping up will add echo. Swiping down removes the echo.

Can I use an external microphone with Sonic Vox?
Yes you can. You can use many kinds of external microphones with Sonic Vox such as the kind of products you'll find here. Just make sure that the microphone has the correct adaptor for your device and you should be good to go. Rock on!

How do I sound creepy?
Swipe left while talking into the microphone.

How do I sound silly?
Swipe right while talking into the microphone.

How do I make calls on my phone using this voice?
At this point you cannot do that. Apple has not allowed any applications to interfere with the use of the actual phone.

How do I make Skype calls using this voice?
You will need a computer running Skype. On a MacBook, plug your iPhone speaker-out (with a simply stereo cable) to your MacBook line-in. Update your system preference/audio to use the line-in instead of the built-in mic. Launch Skype.

What is coming next?
As you can imagine, we are busy working on several different 'characters' for our first Vox update. Stay tuned.

SONIC LIGHTER™

Current Version: 1.3.1
Last Release: January 22, 2009

How to light one Sonic Lighter™ with the flame of a second lighter. How to ignite and blow out the Sonic Lighter™ flame.

I am having problems changing my flame affiliation.
After upgrading to the latest version of Sonic Lighter it is recommended that you reboot your phone to eradicate any lingering issues.

What is the antenna icon in the lower left hand corner?
Tapping the antenna icon will bring up the menu bar.

What do the icons in the menu bar mean?
The menu bar has four icons. Here are the descriptions of the four icons from left to right.

• Flame Icon: Tapping this icon will take you to the flame view.
• Globe Icon: Tapping this icon will take you to the globe view. In the globe view you can see where other people are lighting up around the world. The drop down menu at the top of the globe view will allow you to see different populations/affiliations of lighter users. The “Default Lighter” view will show you all of the people who have lit up around the world in the past 24 hours. The “Super Bowl 09” view will show you the results of the Sonic Lighter Super Bowl Pole. The “US Election 08” view will show you the results of the Sonic Lighter Election 08 Pole. The “My Network” view will show you where your light has gone around the world.
• Settings Icon: Tapping this icon will bring up a semi transparent settings page in front of the currently active view. On the settings page you can change your lighter affiliation by tapping the drop down menu at the top of the page. In the 1.3 update you have four choices for affiliation, “Default Lighter”, “Super Bowl 09”, “US Elections 2008”, and “My Network”. If you choose the Super Bowl or Elections affiliation you will then be able to choose between different flame colors, which represent your particular affiliation choice.
• Info Icon: Tapping this icon will bring up a semi transparent info page in front of the currently active view. On this page you will be able to see how long your lighter has burned for in Jules, how many lights you have received, give you information about the app, and allow you to report issues with the app.

What do the different colors mean in the “My Network” globe view?
There are three different colors in the “My Network” globe view.

• Orange: Shows where your lighter has been lit.
• Yellow: Shows where people are lighting up that you have lit.
• Blue: Shows where people are lighting up that have been lit by people you have lit.

Why isn't the globe view populating?
Make sure you are connected to a reliable network. The globe view will take longer to load if your connection is slow.

The drop down menu in the globe view isn't responding when I tap it.
Please be patient. If the activity indicator (spinning wheel symbol) to the left of the drop down box is spinning, then the data is loading and you cannot choose a different population/affiliation view.

I can't figure out how to change which pole / affiliation is displayed in the globe view.
If you tap the top of the screen, a drop down menu should appear

How do I change my flame's color / affiliation?
To change your flame's color, tap the antenna icon in the lower left hand corner of the screen to bring up the menu bar. hen choose the settings icon (third from the left). Now you can change your flame's color by tapping the drop down box at the top of the settings page, choosing your preferred affiliation, and then choosing one of the available flame colors/affiliations.

When I am in a loud environment, such as at a concert, my flame blows out from the noise. Is there any way to prevent this from happening?
Yes. Go to the settings page (tap the antenna icon to bring up the menu bar and then tap the settings icon, which is the third from the left) and slide the “Wind Input” slider to the off position (slide to the left). This will turn off the microphone input.

How do I receive a light from another Sonic Lighter?
iPod Touch users require an external microphone for this feature to work. If you have a first gen iPod Touch this feature is not available. Make sure the Sonic Lighter is running on your phone/iPod and your friend's phone/iPod. Make sure your volume is on a reasonably high setting. And make sure that you don't have a head-set plugged into either phone (for iPhones only). Press and hold the valve (next to flints). Point your microphone (base of the phone or external mic on the Touch) to the receiver (the speaker embedded in the touch-pad) of your friend's phone/iPod.

How do I ignite my flame?
A downward motion of your finger against the flints should produce light.

What is a Sonic Modem™?
A Sonic Modem is a simply a modem, and in this case, a modem built into the Sonic Lighter. The modem embeds data (e.g. instructions) in sound. The Sonic Lighter uses a Sonic Modem to communicate the ignite instruction to adjacent phones. As sound dissipates with distance, the modem will only work in close proximity to another phone -- you know, like heat. The Sonic Modem communicates between iPhones by embedding instructions in a sound. Like it's forefather – the traditional modem – the Sonic Modem sends information from one device to another. In the case of the Sonic Lighter a sound emitted on one phone ignites the lighter of the phone that hears this sound (needless to say, the receiver needs to be pretty close to the sender). Imagine the possibilities!

I can't blow out my flame.
iPod Touch users require an external microphone for this feature to work. If you have a first gen iPod Touch this feature is not available. First, try blowing harder. Or, it's possible you are not aiming your air at the microphone. The microphone is located at the base of the phone, just to the right of where you insert the USB cable to connect to your computer. It's also possible that you are simply not getting enough exercise – think about taking a walk every other morning or evening.

How do I get back to the lighter if I'm looking at the flames around the world?
Tap the antenna icon in the lower left corner of the globe and then tap the flame icon from the popup menu bar.

How do I get the East Coast to take Pac-10 basketball more seriously? It seems that there is an inherent bias against the West-Coast.
Win more games, especially around late March. It's that simple.

When I start the Sonic Lighter immediately after quitting, sometimes the application will not run. The next launch works fine, but I'm prompted for debug information.
This issue is resolved in the 1.1 update.

When I start the Sonic Lighter I hear an audio stutter.
This issue is resolved in the 1.1 update.

When I receive a call with the Sonic Lighter running I lose audio.
This issue is resolved in the 1.1 update.

When I enter the globe view, my world is centered off Africa and I don't see my position.
The Sonic Lighter was not able to get a GPS fix prior to launching the globe view and so centers your globe at GPS coordinates (0,0) -- just off the coast of Africa. Try waiting a moment longer before launching the globe view.

What information about me is being sent to the smule server?
Smule will send the following information to the smule server: your phone unique identifier, Joules burned, your lighter affiliation, whether you have received a light from the mule, and whenever your phone ignites or is ignited by another phone. If you decline GPS when prompted, then no GPS data will be sent; otherwise, GPS coordinates will be uploaded for each ignition event. If you log a support request, and you agree to include debug information, then a debug log will be sent with the email message -- just scroll down this message and you'll see everything in the debug log.

If you are not able to satisfactorily resolve your issue, please log a support request from the Sonic Lighter. Select the info screen and then select the Support request button. This support request will include information to help us diagnose and address your problem. Alternatively, and in the event you can't launch the Sonic Lighter, please log a support request from our support request page.

SONIC BOOM™

Current Version: 1.1.1
Last Release: October 22, 2008
Status: DISCONTINUED

Tutorial: Light Sonic Boom with your finger.

How do I see the globe?
Simply touch the Smule icon on the lower left corner and then select the globe icon.

Are these explosions around the globe real?
Well, yes, they are real virtual explosions. Every time someone blows up a firecracker, an event is registered on the Smule servers, including location (GPS) and TNT values. The globe view will query this server in real-time and play back the 100 most recent explosions around the world, pin-pointing their location and approximating their TNT values, of course taking into consideration the proximity of your view and location relative to the explosions.

Can't Ignite with Lighter.
If you are an iPod Touch user, you need a microphone to enable ignition from an iPhone. Any type of microphone attachment should work. Direct the sound from the iPhone towards your microphone on the Touch. Make sure the volume is set at a reasonably high level on the iPhone -- especially if you are in a noisy setting.

World View always shows African coast.
If you wait a moment before launching the globe, Sonic Boom will have more time to load your GPS coordinates. Notice that once we have them, we'll show a blue circle as a beacon to indicate your location on the globe.

World View is empty -- there are no explosions.
You require access to a network to see the world explosions. On an iPod, this means you must be on a wi-fi network. On an iPhone, this means you need a network signal of some sort. Otherwise, we can't download the data of the latest explosions around the world.

How do I graft a picture?
Simply tap the Smule icon in the lower left corner, then select the camera icon, and then select a photo. We strongly encourage you to use care and taste when using this feature, particularly with younger children.